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1 .well-known folder has appeared!

Question: Ohhh Nooo a folder has appeared that I did not create called .well-known have I been hacked !? Answer: We try to automatically add SSL certificates to your domains so you rank better on search engines and have a more secure site. The process of…

2 browsing to server ip address does not show my site.

IP V4 addresses are now a scarce resource, and web servers share one ip address to many websites ( http://en.wikipedia.org/wiki/Virtual_hosting ) , hence why your specific site does not show when browsing to the specific server ip address.

3 Can I setup custom name servers what are the ip addresses.

Yes you can setup custom nameservers, the IP addresses will be the IP addresses of the nameservers provided in your Account Information e-mail. You can find out the IP address of a server by opening a command prompt on your pc and typing: ping <servername>…

4 Changing php values (the easy way! )

Some scripts will need register_globals, more ram, and other 'unique' settings, we added a system to allow you to easily change your php settings without having to edit config files ! To change php values / directives easily simply log into your control panel,…

5 cpanel password lost

If you do the following you can find or change your existing Cpanel password. 1) Login to your client area billing account at : http://securesignup.net/portal/ 2) Click on : My Services 3) On the far right of your service, click on the icon next to //Next…

6 Do I need my own domain name ?

You do not need to own your own domain name to open an account with us, all of our plans include a free domain or subdomain you can use to get started.

7 domain name propagation

If you have an error message not found when browsing to your new website, or if your have just changed the named servers 1) Try a different browser. 2) Clear your browser cookies and cache/temp internet files, also check security settings, and clear your…

8 Domain nameservers propagation

Domain Propagation is the period of time, or delay, involved in sending your domain’s address information to all the other name servers in the world. Name servers intentionally keep track of addresses for domains in their memory for a specific period of…

9 Force HTTPS redirection

Question : How do I force redirection from http to https on premium or free hosting. Answer : in your sites .htaccess file add the following lines : RewriteEngine On RewriteCond %{ENV:HTTPS} !on RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]…

10 Hacked website / defaced website / website compromized

RE: if your website has been hacked, You should upgrade all your PHP scripts to the most recent versions, then check through the account, normally once compromised with a Remote File Inclusion, the attacker will leave a shell script for easy access in the…

11 How to generate a SSL CSR (certificate signing request) .

This article will show you how to make a new private key and then create a CSR. To begin, log into cPanel and open the SSL/TLS Manager. TIP: Type “ssl” into cPanel’s Find field to narrow down what it displays. Generating a New Private Key 1) On your…

12 How to redirect non-www URLs to www?

In order to redirect all of the requests for yourdomain.com to www.yourdomain.com , you should set the appropriate rewrite rule. This can be done by adding the following lines at the beginning of the .htaccess file in your public_html folder: RewriteEngine…

13 My account has been hacked

If your account has been hacked you should upgrade all your PHP scripts to the most recent versions then check through the account, normally once compromised with a Remote File Inclusion the attacker will leave a shell script for easy access in the future.…

14 Service Temporarily Unavailable

Service Temporarily Unavailable will be displayed on shared premium hosting if your account exceeds its 'Maximum Entry Processes' an entry process is a process your hosting account has created on the shared hosting server (eg running php to parse a webpage…

15 setting/altering php values / options

On premium hosting this is achieved by uploading a php.ini file to the folder the script exists in, and altering the php.ini file to the configuration you require. We have attached a default php.ini (with display_errors enabled) to this article, simply download…

16 sitebuilder help

The documentation for the sitebuilder is here : http://mysitebuilder.org/help/ Your site-builder username/password is your master cpanel username/password. please reset that in your control panel to gain access to the site-builder.

17 Unable to SSH

Please note SSH is only available on VPS/Dedicated server plans. If you are using a VPS or dedicated server you can SSH using the following instructions: If you are using Windows please download and install Putty: http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html…

18 Uploading a large image attachment using SMF fails.

If you receive a white screen when uploading a large image attachment using SMF then to fix follow the below steps : 1) download the file Sources/Subs-Graphics.php from your hosting account 2) edit the file using notepad, and locate the line (around line…

19 Using Source Gaurdian

By default, SourceGuardian is not installed on any of our web hosting packages. However, that does not mean that you are not able to host any scripts that are encoded with SourceGuardian! Below we will explain you how to get the scripts to run properly, this…

20 Website Not Updating After Changes Have Been Made

If you make changes or updates to a website that do not appear when you browse to it you may be viewing a cached version of the page. The cached version of the page is stored locally on your computer by the web browser. In order to see the current (not cached)…

21 What are the name servers to use

Once you have registered an account with us you will receive an email including all of your account information, this will include your allocated nameservers to use. If you have any issues or questions regarding setting up your nameservers for your domain…

22 White Page (error 500) php error display_errors

On premium hosting if you experience a 500 error Internal Server Error or a white page displayed, please download the attached display_errors.php file (which enables php display_errors) , then upload the file to the folder where the script is located. Then…

23 wordpress running slow

The following plugin will help WP use less server resources and speed up your website http://wordpress.org/extend/plugins/w3-total-cache/ Once the plugin is installed please ensure that you go into the plugin configuration in your wp-admin section and enable…