How to create custom mail filters
Author: admin admin Reference Number: AA-00309 Views: 5546 Created: 2013-04-11 12:33 Last Updated: 2013-04-11 12:33 0 Rating/ Voters

You can create custom mail filters from Cpanel -> Mail -> E-mail Filtering.


User lever filtering

E-mail filtering allows you to select messages that contain certain strings of text or other symbols, and either discard them, or send them to another e-mail box of your choice.

Step 1: To access the user level filtering menu, click on the User Level Filtering icon on the main screen of your cPanel interface.

User Level Filtering

Step 2: Click on Manage Filters next to the account for which you wish to add filters.

Manage Filters

Step 3: To add a filter, click on Create a new Filter.

Create a new Filter

Step 4: In the Filter Name field type in a unique name for the filter.

Step 5: From the Rules options you should choose the rules a mail should match in order to be filtered.

Rules for Email filtering


Rules for Email filtering

Step 6: From the Actions drop-down menu you should choose what action should be performed when a mail matches a rule in the filter.


Important You can add additional rules and actions by clicking the + button next to each rule and action. You can remove rules and actions by clicking the - button next to each rule and action

Step 7: To enable the filter, click on Activate.

Email filtering: Activate

Account level filtering

Account level filtering is the same as user level filtering, with the only difference that the filters created here are applied globally for the whole cPanel account.

Important Type a message in the Filter Test box and click on Test Filter to see where the message will go. Use the word(s) from your filter(s) in this message to test if they work.

Important Please note that e-mail filtering does not leave a copy of the e-mail in the box you apply the filter for.

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