What if I can not help answer a customers question or problem?
Author: admin admin Reference Number: AA-00382 Views: 16727 Created: 2013-05-03 13:20 Last Updated: 2013-05-03 13:20 0 Rating/ Voters

You can escalate a ticket to us if you are unable to resolve it yourself using the Escalate Ticket button as follows:

You will then need to chose the type of issue it is from the drop down menu on the following screen and click Escalate Ticket:

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